Don’t do business with AT&T

I’ve been trying, off and on for days, to cancel my landline.

Today, I’ve been on hold for 1 hour, 16 minutes, 08 seconds.

They tell me to continue holding, or use att.com/myattapp

 

After you tell them what you want – to cancel your service, here is what you get

 

Lots of options for why you should change your mind, but nothing – nothing – to actually cancel.

The phone number they give is not answered.   Yesterday, I stayed on hold until my battery ran out.

Don’t do business with AT&T unless you’re sure you’ll want to keep your account for the rest of your life, because you won’t be able to cancel it.